Contacting Support

This article covers the most common issues reported by merchants using Ego Mobile App Builder and provides step-by-step solutions.

If the app widget is not visible on your storefront, check the following:

• Confirm the app is enabled in Settings > Status
• Ensure the app embed is activated in your theme customizer
• Clear your browser cache and reload the page
• Test in an incognito window to rule out browser extensions

Ego Mobile App Builder is tested with 100+ Shopify themes. If you encounter styling conflicts, navigate to Design > Custom CSS and add overrides for your specific theme.

To minimize impact on page load speed, enable lazy loading in Settings > Performance. This defers non-critical app resources until after the main page content loads.

Here are the most frequently encountered error messages and how to resolve them:

• "Permission denied" — Re-authorize the app from the Shopify App Store
• "Webhook failed" — Check your store's webhook delivery log in Shopify Admin
• "Theme not compatible" — Update your theme to the latest version or contact support

If the solutions above do not resolve your issue, our support team is available 24/7 via live chat or email. Include your store URL, a description of the issue, and any browser console errors when reaching out.